All orders are placed from an Order Page. This page describes a product, gives possible options, details the size, weight, and price. You also indicate the quantity of an item on this page.
If you have not already reviewed the Site Overview, here is a recap of the key terms related to our site:
Menu Bar: the bar across the top of all our Shops and Shop On Line collections
The Order Page displays a menu panel, an image of the product along with descriptive text, the item price and options that may be associated with a particular item. You may see a dropdown box, for example, on a chocolate page where you may select either Milk, Dark, White, or a flavored chocolate. You might see option buttons, such as on a loose tea page, which offers you a choice between two or more options (such as Bag or Tin on a tea page). You will also see additional product information, such as weight, size, or packaging based on the product.
To place an item into your shopping cart, simply navigate to the appropriate Order Page, make any decisions about available options, enter the quantity, then click the order button.
After you click the order button, your shopping cart will be displayed. Here you can view the cart’s contents, delete an item, continue on shopping, or check out. If you decide to continue shopping, you will be returned to the last page you visited. If you decide to check out, you will be taken to the cart checkout page.
Call us at 866.232.3612 during the hours of 9-5, Monday - Friday. Please have your basic ‘shopping list’ prepared (as well as any questions you may have) and your credit card information. We do require the 3 or 4 digit security code found on your credit card to process your order. (Where is the Security Code?)
You may fax us your order at 716.839.3702. Please provide full bill to and ship to information as well as your shipping option (see Shipping for more information about your options). On receipt of your order, we will calculate the shipping charges and call you to inform you of the total and take your credit card information. Please ensure we have BOTH a daytime and an evening contact phone number.
You may email your order to email@example.com. Please provide full bill to and ship to information as well as your shipping option (see Shipping for more information about your options). Do NOT include credit card information in the email! On receipt of your order, we will calculate the shipping charges and call you to inform you of the total and take your credit card information. Please ensure we have BOTH a daytime and an evening contact phone number.
Order by mail. You may pay by sending a check or money order to cover the cost of product and shipping. Although you are paying by mail, you must order by phone. (Order Line: Toll-Free 866.232.3612 - Moday - Friday, 9-5 EST)
If you wish to order utilizing COD, you may. The only carrier we use for COD shipments is UPS. There is a $6.50 fee (shipper surcharge) added to your order. You may place your order on-line, by phone, e-mail or fax.
Special note: Most of the products featured in our Chocolate Shop and all of the Euro Shop products are made in-house and in small batches. In some cases, product is made only on the receipt of an order. Therefore, there is a greater possibility that one or more of these items may be out of stock or cannot be produced within 24 hours of receipt of your order. If it is critical that a Chocolate Shop or Euro Shop order be at a specific location by a specific date, please order AT LEAST 10 days prior to the required arrival date. This ensures that your order can be produced and shipped to meet your deadline(s). You will be notified by email if a product is out of stock or needs to be made to fill your order.
Can I delete items from my shopping cart?
How do I cancel an order?
How do I know if an order was received?
In our effort to comply with FDA regulations on Bio-terrorism, we cannot accept returns on any food product. These regulations are designed to ensure a clear, traceable path on all food items from producer to consumer. If we accepted returns and placed the item back into inventory, this path would be broken. We thank you for your understanding and we regret any inconvenience this may entail.
If the product was a personalized or custom designed non-food product (such as ribbon, gift tags, bags, etc.) and the product was faulty or not as ordered, we will replace the product at our expense. You MUST receive an Return Merchandise number from us prior to returning the product. The product must be returned in unused condition within 30 days of our shipping it to you.
If you have incorrectly ordered a personalized non-food product, we will accept a return. You are responsible for returning the product to us and paying for shipment of the replacement product. Non-personalized orders (blank ribbon, for example) incur a $10 restocking fee. You MUST receive an Return Merchandise number from us prior to returning the product. We cannot replace, at our expense, orders that were incorrectly submitted or for which you have requested a change once it has been produced.
Stuffed Chocolate, Ltd.